Help

Troubleshooting

What the most common messages mean and what you can do about them.

“The password for … is incorrect”#

• Check uppercase and lowercase letters, and also the keyboard layout (z and y, special characters).
• If some files in the archive have a different password, only extracting those files fails. Extract them separately with the other password.
• If an orange lock appears, the archive uses an encryption that Archydes doesn’t support.

“Not enough disk space”#

Before writing anything, Archydes checks whether there’s enough free space, and doesn’t even start if there isn’t. The message tells you how much is needed and how much is free. Choose another drive as the destination or free up space.

Extracting often needs many times the size of the archive. The safety overview shows how much beforehand.

“… is damaged” or some files are missing#

Archydes reports broken entries one by one and extracts the rest. No half-written files are left behind.

• Was the download complete? Compare the file size with the one shown on the website, and if in doubt, download it again.
• For multi-part archives: Are all parts in the same folder? Archydes names any missing parts.
• Test Archive in the Finder menu or Check Integrity Now in the safety overview reads every file and lists exactly which ones are damaged.

Archydes keeps asking for folder access#

Allow access to a folder further up, such as your home folder, instead of each subfolder separately. If the folder is on an external drive, access applies again as soon as the drive is connected. If nothing helps: Settings › Reset Access, then allow access again.

“Archydes” is missing from the right-click menu#

1. Is the extension turned on? Archydes › Settings… shows its status; see the FAQ.
2. Archydes must be in the Applications folder. macOS doesn’t register a copy in the Downloads folder or on a disk image.
3. Relaunch the Finder: Hold down ⌥, right-click the Finder icon in the Dock and choose Relaunch.

A warning in the safety check#

A red or yellow bar doesn’t mean the archive is harmful, but that you should take a close look. What each warning means is explained in Safety check. If the archive comes from an unknown source and contains a disguised program or a suspicious script, it’s better not to extract it.

Still not solved?#

Write to support@solit.com.do and paste the details from Archydes › About Archydes › Technical › Copy Details. We usually reply within 2 business days.